Privacy Policy
Logan Tiles & Flooring Pty Ltd Website Terms of Use, Privacy Policy, Sales & Customer Terms Effective Date: 5 August 2026
Website Terms of Use Welcome to the Logan Tiles & Flooring Pty Ltd website “www.logantiles.com.au”. By accessing or using this Website, you agree to be bound by these Terms of Use. If you do not agree, you should discontinue use of the Website immediately. Logan Tiles & Flooring Pty Ltd reserves the right to amend these Terms at any time. Updated Terms will take effect immediately upon publication. You agree to use this Website only for lawful purposes and in a manner that does not interfere with other users or damage the Website. We may suspend or terminate access to the Website at our discretion without prior notice.
Use of Personal Information
We use your information to:
- Process and fulfill your orders.
- Deliver products.
- Arrange installations.
- Respond to enquiries
- Improve customer service.
- Comply with legal obligations.
- Send promotional material where consent has been provided.
Disclosure
Your information may be disclosed to:
- Delivery contractors.
- Payment providers.
- Installation contractors.
- Government authorities where legally required.
- We do not sell your personal information.
Cookies and Tracking
Our website uses cookies and other tracking technologies to enhance your browsing experience. Cookies help us understand how you interact with our site and improve your overall experience by remembering your preferences. You can control or disable cookies through your browser settings, but some site functionalities may be affected.
Data Security
Reasonable steps are taken to protect personal information from misuse, loss, unauthorised access or disclosure.
Access and Correction
You may request access to or correction of your personal information by contacting us.
Online Sales Terms
All orders are subject to acceptance.
Prices are shown in Australian Dollars (AUD) and include GST unless otherwise stated.
Orders are not binding until accepted by Logan Tiles & Flooring Pty Ltd.
Payment must be received before goods are dispatched unless credit terms have been approved.
Special order products may require full payment before ordering.
Product images are indicative only. Colour variation may occur due to screen settings and manufacturing batches.
Natural stone, timber, hybrid flooring and tiles may vary in colour, texture and shade.
Delivery & Collection
This policy complies with the Australian Consumer Law.
Customers are entitled to remedies where products:
- Are faulty
- Are unsafe
- Are significantly different from their description
- Are not of acceptable quality
- Do not perform as represented
Where required under Australian Consumer Law, customers may receive:
- Repair
- Replacement
- Refund
Proof of purchase is required.
Returns are generally not accepted for:
- Change of mind
- Incorrect quantities ordered
- Special order products
- Custom-cut materials
- Clearance items unless faulty
Customers should inspect products before installation.
No claims will be accepted for products installed with visible defects that should reasonably have been identified before installation.
Returns & Refunds Policy
Delivery is available only within Queensland.
Delivery dates are estimates only.
Customers must ensure:
- Safe access for delivery
- Someone is available to receive goods
- Delivery details are accurate
Risk in the goods passes upon delivery.
Ownership remains with Logan Tiles & Flooring Pty Ltd until payment has been received in full.
Customers collecting goods are responsible for:
- Inspecting products before leaving
- Securing goods appropriately during transport
Additional delivery charges may apply where access is difficult or re-delivery is required.
Warranty
Manufacturer warranties apply where provided.
Logan Tiles & Flooring Pty Ltd does not replace manufacturer warranties.
Warranty claims may require:
- Proof of purchase
- Product inspection
- Photographs
- Site inspection where applicable
Warranty does not cover:
- Incorrect installation
- Improper maintenance
- Normal wear and tear
- Accidental damage
- Misuse
- Water damage resulting from improper installation
- Failure to follow manufacturer instructions
Nothing in this Warranty limits rights under the Australian Consumer Law.
Quotations & Installation Terms Product Availability
Products displayed on this Website are subject to availability.
Stock levels may change without notice.
If a product becomes unavailable after an order is placed, we may:
- Offer an alternative product
- Delay delivery
- Cancel the order
- Provide a refund
Some products are special order items and may require extended lead times.
Your Rights
As a customer, you have the right to:
- Access Your Personal Information – You may request access to the personal information we hold about you, subject to any legal exceptions.
- Request Corrections – If you believe the personal information we hold is inaccurate, incomplete, out of date, irrelevant or misleading, you may request that we correct it.
- Withdraw Consent – Where you have provided consent for us to use or disclose your personal information, you may withdraw that consent at any time, subject to legal or contractual obligations.
- Opt Out of Marketing Communications – You may opt out of receiving promotional emails or marketing communications from us at any time by using the unsubscribe link in our emails or by contacting us directly.
- Make a Privacy Complaint – If you believe we have breached your privacy rights, you may lodge a complaint with us using the contact details provided below. We will investigate your complaint and respond within a reasonable period, generally within 30 days.
- Escalate Your Complaint – If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).
To exercise any of these rights, please contact us using the contact details provided in this Privacy Policy. We may ask you to verify your identity before processing your request to protect your personal information
Intellectual Property
All Website content including:
- Logos
- Graphics
- Photographs
- Product descriptions
- Text
- Designs
- Documents
is owned by or licensed to Logan Tiles & Flooring Pty Ltd.
No material may be copied, reproduced or distributed without prior written permission.
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these sites. We encourage you to review the privacy policies of any third-party sites you visit.
Limitation of Liability
To the maximum extent permitted by law, Logan Tiles & Flooring Pty Ltd excludes liability for indirect, incidental or consequential loss arising from:
- Use of this Website
- Delay in delivery
- Product availability
- Installation scheduling
- Third-party services
Our liability is limited to the remedies available under the Australian Consumer Law.
Nothing in these Terms excludes, restricts or modifies consumer guarantees that cannot lawfully be excluded.
Governing Law
These Terms are governed by the laws of Queensland, Australia.
Any disputes arising in connection with these Terms or the Website shall be subject to the exclusive jurisdiction of the courts of Queensland.
Contact Information
Logan Tiles & Flooring Pty Ltd
For enquiries regarding these Terms, Privacy Policy or your order, please contact us using the contact details published on our Website.
Business Hours: 5am – 4pm Monday - Friday.
Email: admin@logantiles.com.au
Phone: 0735248507
Business Address: Unit 6 54-58 Nealdon Drive, Meadowbrook QLD 4131
ABN: 35693949290
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any changes will be posted on this page with an updated revision date.
If you have any questions about this Privacy Policy or our practices, please contact us.
Thank you for trusting us with your personal information. We are committed to protecting your privacy as you enjoy shopping for your favorite smartphone accessories with us.